Help Desk Team Leader
Auckland, Auckland
Category IT Jobs
Job Description Job Summary A Team Member collaborates with others to achieve team objectives and execute tasks. They contribute their own skills, knowledge and experience to ensure the teams' success. Work on BAU and projects that cover a timespan of approximately 3 months, creating value for the present.
Responsibilities Co-ordination and triage of Managed Service tickets, ensuring escalations to engineers as required Proactively manage call and resolution rates for all incoming calls, emails and tickets vs SLA expectations. Manage the fulfilment of Managed Services MDM devices Co-ordinate with the wider Services team to ensure customer and operational success. Responsible for ensuring all administrative requirements are fulfilled across the wider Managed Services business.
Provides leadership, development & performance management to our helpdesk team Work with the wider business when required to consult on operational or training initiatives. Foster a collaborative, engaged and productive team culture Identify and implement opportunities for continuous improvement Supports implementation of strategy for the wider services business.
Date 01 Jun 2025
Location Auckland, Auckland
Job Type
Salary
Category IT Jobs
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