Job Description

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Implementation Specialist 12 month Fixed Term Contract

Idexx

Auckland, New Zealand

Category IT Jobs

Passionate about animal health and the veterinary industry? Tech savvy and love teaching others? We're hiring for Veterinary Software Implementation Specialists at IDEXX! Were looking for passionate Implementation Specialists on a 12 month Fixed Term Contract basis to support a critical project rolling out our ezyVet Practice Management software to a significant group of key customers throughout Australia and New Zealand. Were looking for passionate problem solvers to support the implementation of our Practice Management software to a key group of customers. Our implementors are responsible for training customers on our cloud applications, configuring their software site specific to the clinics needs, optimising workflows, and getting the clinic up and running smoothly.

You'll be building important client relationships, problem solve and most importantly provide engaging virtual teaching on the software to set our new customers up for success. This role is Auckland based supporting our APAC customers, 3 days in office, 2 days remote. Within IDEXX we are a part of the IDEXX Veterinary Software portfolio.

With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data.

Client communications. Business insights. All at their fingertips.

Our journey is solving veterinary practices most pressing needs by focusing on innovation to drive meaningful improvements in animal health. A bit more about the role, you will: Training veterinary professionals on how to use our PIMS, specific to their role in the clinic. Project manage implementations, ensuring each clinic/practice/hospital is confidently utilizing ezyVet and the software configuration is fit for purpose.

Problem solve, understand the clinics needs and workflows to configure the software appropriately Change management with the clinic Build and deliver webinar based training and configuration curriculum. Manage an assortment of projects all at different stages Collaborate with internal teams to help craft the software, prioritize feature and fix releases, streamline processes and generally build amazing outcomes. What you will need to succeed: Hardworking.

Are you results orientated and do what it takes to get the job done? We're all about getting the win for the team and our customers. Experience working in a busy environment with strong time and time & project management skills. Experience with project management ideal! Confidence to articulate complex subject matter to a range of audiences.

Excellent attitude, a sense of humor and coolness under pressure. Strong attention to detail. Experience implementing our PIMS or exposure to the veterinary industry is desired.

What you can expect from us: Structured onboarding, induction and training schedule run out of Au.

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