Description M mtou | About us ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident Our vision is Tnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury. Our strategy, Huakina Te R is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Mori and achieving equitable wellbeing outcomes for Mori.

The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing. You can find more about ACC and the work we do here . M te tranga mahi | About the role We are looking for an Incident and Problem Managers to join us.

This is a permanent, Wellington based role. The Incident and Problem Managers role is to provide proactive and reactive support to, and management of, major IT incidents at ACC. Reactive in the sense of major unexpected issues that can occur you'll work to restore services ASAP by liaising with technical expertise groups and coordinating the resolution efforts.

Proactive in the sense that youll be involved in a variety of priority incidents, not just the big ones, but the smaller ones too, to work behind the scenes and find the underlying problem to avoid the risk of them becoming potential major incidents. Youll work collaboratively with the Technical Delivery Manager and together ensure that any major issues are resolved quickly and efficiently. You will also lead all post incident activities including reviews, communications, action register and transition of incidents to problem management.

This role involves being on an on-call roster (1 week in every 3) to ensure ACCs core services are always available. To view the full position description, please click here . Ng Pkenga Motuhake | Important Skills Demonstrated experience in an IT service management/delivery, Incident and/or Problem Manager role An understanding of best practice incident and problem management principles A solid understanding of a wide range of technologies An understanding of ITIL Proven relationship management and communication (verbal and written) skills A demonstrated ability to facilitate technical discussions The ability to problem solve and bring incidents/problems to resolution M ACC | Working at ACC At ACC, we embrace the rich tapestry of Aotearoas cultures and are dedicated to providing equitable opportunities.

We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways.