About the company Founded in 1995, Vulcan is Australasias highest-performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and ~1300 employees across New Zealand and Australia, our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business and this always starts with people. About the role Join a passionate and high-performing team committed to delivering exceptional customer service and supporting the daily operations of our distribution business.

This is a great opportunity for someone with strong customer focus, a proactive attitude, and a desire to grow their career in a supportive, fast-paced environment. In this office-based role, youll be the first point of contact for customers, working closely with both internal colleagues and external partners. We value strong, lasting relationships, and while the role is primarily based in the office, collaboration is key.

What Youll Be Doing: Responding to inbound enquiries via phone and email in a timely and professional manner Processing customer orders and preparing accurate quotes Proactively following up with customers to ensure satisfaction and gather feedback Collaborating with the sales team to support business development and identify opportunities Building and maintaining strong customer relationships, including occasional face-to-face meetings Assisting with stock management and inventory control Supporting the day-to-day performance of the branch Handling general administrative tasks as needed Hours are Monday to Friday between 8:00 AM to 5:00 PM . As part of the team, youll typically work an 8-hour day. Requirements A person who has experience in a customer facing role and values a high level of customer service Fantastic warm and friendly telephone and face-to-face manner Ability to be flexible and work in a small team environment and assist where necessary Ability to work under pressure and prioritise when things get busy Full Class 1 driver licence Intermediate level or above Computer Skills Great attention to detail Benefits We offer a secure future and solid career, along with a generous base salary Great professional development opportunities in a company that genuinely cares about the growth and development of its people.

We believe that flexible, relaxed, enjoyable workplaces make for happy people. We support flexibility wherever possible to ensure your job enhances, not hinders, your life. Ready to get started? Apply now and well be in touch for a quick chat.

Please note, as health & safety is important to us, you will be asked to complete a pre-employment medical and drug screen if you are to be successful. Please note that you must be currently residing in New Zealand or have a valid work visa to be considered for this position..