Description We have an exciting opportunity at Downer Group for an IT Solution Delivery Manager, a role that blends technical expertise, operations, and leadership. If you are tech-savvy, love challenges and enjoy working in a large-scale, fast-paced environment, then we would love to hear from you! This is a permanent role with a Hybrid work arrangement. You will be part of collaborative, close-knit team.

Reporting to the IT Platform Manager, you will be responsible for overseeing the business-as-usual (BAU) support and operations of bespoke automation platforms, primarily built on Microsoft Power Platform, SQL Server, and SharePoint, while also playing a vital role in delivering enhancements and supporting technology-driven projects. Youll ensure platform stability, security, and scalability; collaborate with technical and business stakeholders; and lead a small team to deliver timely, high-quality service. This role is critical in governing platform usage, ensuring all solutions are secure, compliant, and scalable while enabling business agility.

Key Responsibilities: Lead and manage the daily BAU operations of key platforms, including Power Platform (Power Apps, Power Automate), SharePoint, and SQL-based solutions. Collaborate with business users, IT teams, and vendors to support platform usage, resolve incidents, and respond to service requests. Coordinate the delivery of minor enhancements and updates, ensuring resource utilisation is tracked and deadlines are met.

Support project delivery by overseeing solution design, integration, testing, and deployment activities. Conduct platform risk assessments and implement remediation strategies to ensure reliability and compliance. Drive continuous improvement initiatives to increase automation, reduce manual processes, and enhance system performance.

Perform capacity planning, license forecasting, and health monitoring across platforms. Provide mentoring and technical leadership to junior team members and offshore teams. Maintain clear and up-to-date documentation on solution design, operations, and lessons learned.

What You Bring Strong hands-on experience with Microsoft Power Platform (Power Apps, Power Automate), SQL Server, and SharePoint administration and development. Proven experience in managing IT platforms and services in an enterprise environment. Demonstrated ability to support both BAU operations and project-based work simultaneously.

Strong understanding of IT service management (ITSM), compliance, and governance frameworks. Excellent problem-solving, stakeholder engagement, and communication skills. Experience in establishing or contributing to governance frameworks for the Power Platform.

Solid understanding of compliance, data governance, and auditability in enterprise platforms. Ability to balance governance with agility, enabling innovation while maintaining control. Benefits of Working with Downer: Work with an ASX listed company; working with market leaders.

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