The Company Are you passionate about elevating the customer support experience and solving complex technical challenges in a dynamic, fast-paced environment? Our client, a respected Managed Service Provider with an international footprint, is seeking an IT Support Analyst to join their forward-thinking team. Conveniently located in the CBD, this organization provides a chance to work with enterprise-level technologies, support a diverse range of global clients, and grow within a collaborative and supportive environment. Why This Role? In this role you will work across multi-client environments, gaining exposure to cutting-edge systems and tools while contributing directly to solutions that make a difference to businesses worldwide.

The company prioritizes professional growth, offering hands-on mentorship from senior technicians and a clear pathway to advance in your technical and professional career. What You'll Be Doing As an IT Support Analyst, you'll play a pivotal role in ensuring client satisfaction by delivering efficient and customer-focused technical support. Your key responsibilities will include: Remote Troubleshooting: Diagnose and resolve technical issues for customers via phone, email, or other communication platforms, ensuring speedy resolution.

Technology Expertise: Support a range of technologies, such as: Operating Systems & Applications: Windows 10, Microsoft Office, Office 365 Devices: Printers and scanners Network Support: Basic network troubleshooting Servers: Administration of Windows Server (2008 R2, 2012, 2016, 2019) Custom Applications: Addressing client-specific software issues ITSM Tools: Utilize ITSM tools to update, and manage support tickets effectively while adhering to SLAs. Escalation & Coordination: Identify complex issues and escalate them to senior engineers for deeper investigation. Customer Support: Provide exceptional, friendly, and solutions-oriented communication tailored to clients' needs, ensuring positive experiences.

Key Skills We Value Exceptional Communication: You're a "people person" with excellent verbal and written skills, capable of simplifying technical jargon for non-technical clients. Strong Analytical Abilities: Proactively identify and resolve issues with a keen eye for detail to minimize disruptions for clients. Experience in Multi-Client Environments: Adaptable and experienced working in situations requiring balance across multiple customers and environments.

ITSM/PSA Expertise: Skilled in using various ITSM tools to streamline workflows and documentation. Commitment to Customer Success: A dedication to delivering an excellent end-user experience with a positive, can-do attitude. Continuous Learning: Eager to develop advanced technical skills through mentorship and hands-on training.

Why You'll Want to Join Growth Opportunities: Accelerate your career by learning directly from industry veterans and progressing within a structured career development framework. Global Exposure: Gain invalua.