YOUR PROFILE: NCEA Level 2 or higher (essential). Minimum of 2 years experience in Customer Care or a related field. Excellent telephone, communication, negotiation, and interpersonal skills.

Strong problem-solving abilities and exceptional attention to detail. Proficient in Microsoft Office Suite and relevant software applications. Knowledge of DHL Expresss remote bookings and Import Express requirements is advantageous.

Ability to work independently and manage time effectively. Empathy and patience in handling customer inquiries and complaints. Active listening skills to understand customer needs.

OUR OFFER: Comprehensive benefits package, including health insurance and superannuation. Opportunities for professional development and career advancement. A supportive and inclusive work environment.

Please note, A relevant/valid working visa is required for applicants from countries other than New Zealand. If you are passionate about delivering exceptional customer service and possess the skills to drive success for our key accounts, we would love to hear from you! DHL Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to receiving your application! YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. DHL Express is a global leader in the logistics industry, specializing in international express shipping and logistics solutions.

We are committed to providing exceptional service to our customers and are dedicated to innovation and excellence in every aspect of our operations. We are seeking a proactive and results-oriented Key Accounts Executive to join our Customer Services team at DHL Express. In this role, you will be responsible for delivering personalized service to our most valued customers, ensuring their needs are met efficiently and effectively.

You will focus on service recovery, customer retention, and revenue generation while adhering to our service level agreements. YOUR TASKS: Respond to requests from the Commercial team in accordance with established service level agreements (SLAs). Provide proactive customer service and resolve queries and issues for both internal and external customers.

Offer comprehensive tracing services for Area, Station, Advisor, and Network customers. Focus on service recovery by effectively resolving service breakdowns and ensuring high customer satisfaction. Communicate relevant information to customers in alignment with service standards and requirements.

Achieve global service excellence by meeting productivity, trace performance, and quality targets. Assist in customer retention and development efforts, maximizing revenue generation opportunities. Contribute to the overall success of the Key Accounts team by providing input and solutions to customer and team issues.

Provide accurate information regarding customs requirements, shipping details, and costs. Enhance the cust.