Description Leverage your expertise in relationship and account management to elevate customer service excellence and drive substantial growth in our new business area. About the role As Key Relationship Consultant youll play a pivotal role in establishing and enhancing strong internal and external relationships to proactively shape the submission, quoting, and conversion processes of policies, ensuring they are completed efficiently and effectively. Youll leverage your exceptional relationship-building skills to forge strong connections and collaborate with key advisers and partners, giving you plenty of opportunities to enhance your problem-solving skills and refine your relationship management, account management, and customer service skills.

Youll build or further your understanding of industry, products, and services, and our amazing leaders are there to support your growth and development. Your work and personality will directly affect customer experiences through processes and exceptional service, thus contributing directly to Chubb's lofty goals. In this key role youll Cultivate impactful relationships with key advisers, providers, and employees within the organisation.

Exercise professional judgment to improve business and customer outcomes. Collaborate with key stakeholders to maintain consistent messaging and provide a seamless customer experience. Take a proactive lead in driving the expansion of new business within our key adviser panel.

To ensure adherence to regulatory, audit and internal compliance policies including FAA risk. Develop a deep understanding of the unique businesses and service needs of key advisers through strategic account planning. To be successful and grow in this role, you will ideally bring the following Minimum 2 years of Account Management, Relationship Management or similar experience.

Exceptional relationship-building skills paired with a and a customer-centric mindset Ability to influence others to help deliver desired outcomes. Demonstrated ability to prioritise tasks and communicate clearly to ensure understanding and to meet service deadlines. Proven experience providing exceptional service offerings to customers in an Account Management, Relationship Management or similar role.

Insurance industry knowledge advantageous. We dont expect you to have every skill listed. If you possess the majority, we want to hear from you! Your unique talents could be just what we need to make our team even stronger and our managers are equipped to support you growth and development.

Location: Auckland, Takapuna Christchurch Role Type Full Time, Permanent Benefits on offer when you join Chubb Life NZ Flexible working Group Life, Trauma, Income, Healthcare and Travel Insurance Additional annual leave Bonus Stock Purchase options Wellbeing subsidy and partner discounts Endorse my cause & payroll giving Chubb Life NZs commitment to you We will demonstrate care for our people and selflessly support your growth and developmen.