BELIEVE IN BETTER Do you believe in leading the way to a better, healthier, more sustainable future? At AIA weve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. As the largest listed company on the HKSE, weve been proudly making a difference for people and communities across Asia for over a century.

And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on. The opportunity: We're looking for an experienced Claims Manager to lead and develop our Senior Case Managers. Reporting to the Head of Claims, youll motivate the team to ensure effective processing and management of new and existing claims, while continuously reviewing and improving processes to achieve high performance.

Key responsibilities include: Managing and leading a team of Senior Case Managers to ensure effective and timely processing of new and existing claims. Overseeing the effective performance of the team, ensuring good claims decisions and positive customer experiences. Identifying and executing process improvement initiatives that will enable the team to achieve productivity, efficiency, and service targets.

Building a digital philosophy into the business plan for the team improving year on year e-submission and interaction rates. Building a highly engaged and focused team of professionals, providing support, training, coaching and direction needed for individuals to achieve their objectives. Implementing and overseeing the management of team goals that are aligned to the overall Claims and Customer strategy.

Advocating for AIA, and specifically the Claims team, with key stakeholders (internal and external) including advisers, re-insurers and medical providers. Assisting with project work and system enhancements across the team and wider organisation as required. Ideally, you'll bring: Proven expertise in leading or significantly contributing to a high performing team (3-5 years' leadership experience preferred).

Excellent communication skills, proficient in influencing and negotiation. Risk management experience. Exceptional relationship management skills Relevant degree or equivalent work experience.

Why choose AIA? At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering: Opportunities to grow within the business through internal mobility. Competitive employee benefits that include insura.