Market Research Associate
BNZ Place Auckland, 80 Queen Street
Category Customer Services Jobs
Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering.
There is the opportunity for growth, learning and career development. No two days are the same. Ko mtou tnei | This is Us At BNZ, were focused on serving customers brilliantly.
This is an engaging and rewarding tranga (role) with plenty of opportunity to ako (learn). Due to an internal transfer, we are looking for a Market Research Associate to support the delivery of research projects that assist the business with decision-making. This is an opportunity to build on existing market research skills within a supportive in-house team.
M te Tranga | About the Role We sat down with our Market Research Director (who you'd report to), and she let us know the following about the Market Research Assistant tranga (role). What are 5 day to day tasks the person in this role will complete? Reporting and quality assurance for key business metrics Analysing numerical data and text Creating PowerPoint reports/presentations Scripting, testing, and managing online surveys Managing survey-related stakeholder and customer enquiries What is the team culture and environment like? You will be part of a small but mighty Market Research tma (team) that encourages customer-oriented conversations by collecting and curating survey-delivered kiritaki (customer) feedback. What projects / work will the candidate be working on now and into the next year? Supporting the ongoing delivery of research-delivered KPIs Supporting our transition to our next generation customer feedback programme Supporting the operation of BNZs customer panel (BNZ Voice) and delivery of associated surveys and insights Supporting the delivery of bespoke research projects, both internal and in partnership with suppliers.
What do we want you to know before you apply? Your day-to-day mahi (work) will be directed by the senior researchers in the team. Youll need to be comfortable switching between tasks and able to manage your time effectively. Youll be comfortable putting forward suggestions rather than raising problems.
Youll be a quick learner and open to both receiving and giving constructive feedback. What is your favourite thing about working for BNZ? The tngata (people). We are a very friendly group of people here, and you get to bring your whole self to work.
What attributes will this person display to be successful in this role? We are looking for someone who is market research literate. You will also be data savvy, a logical thinker, with a growth mindset. What is the most challenging thing about this opportunity? For those new to banking or corporate life theres a steep learning curve, but nothing a curious mind cant manage.
Nau Mai ki te Pke o Aotearoa | Come to the Bank of New Zealand Applicati.
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