Be the first point of call for Zip Merchants Provide operational support to Merchants, Channel Partners and Sales Teams Work flexible from our Auckland office Write your story with Zip In this hybrid role, youll be the go-to contact for our merchants, helping with day-to-day questions and providing ongoing support to make sure they get the most out of their partnership with Zip. Youll also play a key role in growing our presence in the New Zealand market by identifying and onboarding new merchants. Youll lead large-scale promotional and engagement initiatives that help drive key commercial goals.

Part of your day-to-day will involve running tailored training sessions that give merchants the tools and confidence they need to succeed with Zip. You'll also launch campaigns that boost engagementboth online and in-storehelping merchants connect better with their customers. This role is all about building strong relationships and supporting merchants throughout their journey.

Youll be a driving force in increasing merchant engagement and helping Zip become a valuable part of their business. Were looking for someone whos confident in sales, delivers top-notch customer service, and has a solid understanding of how payment processing works. Interesting problems youll get to solve Build strong, lasting relationships with key merchant contacts to unlock the full value of their partnership with Zipwhether thats through launching impactful promotions or setting up our products to meet their needs.

Work closely with the marketing team to align on campaigns, share customer insights, and give feedback that helps improve lead quality. You'll take a consultative approach to selling, helping both new and existing merchants solve real business problems by showing how Zip can make a difference. Alongside that, youll support merchants, partners, and internal teams with anything from account setup and maintenance to troubleshooting and ensuring smooth, secure transaction processing.

Youll be the go-to person for all things operationalresponding to merchant queries, validating technical flows, and making sure everything runs smoothly. Youll also provide training and helpful resources so merchants can get the most out of our platform and feel confident using it. If you spot opportunities to bring in new business through merchant networks, youll take the lead.

Driving scalable growth is key in this role. Youll take ownership of the Merchant Enquiries Knowledge Base, creating FAQs and guides to help merchants solve problems quickly and independently. Youll gather feedback, work with teams across the business to improve operations, and help shape product and tech solutions that address common pain points.

This role also involves contributing to strategic projects and being a role model in delivering standout merchant supporthelping build positive, productive relationships across Zip and with our partners. What you'll bring to the team Minimum 12 months experience in payment.