Description Oceania Delivery Organization: The Oceania Delivery team covers all of our Carrier customers for MN Networks including Optus, TPG, One.NZ Spark and from this year Digicel Pacific. The MU LDO has in excess of 300 people, both permanent and contract working in all Australian capital cities, Auckland and Wellington in New Zealand and into the pacific islands including PNG and Fiji.

The MN Oceania Delivery organization is leading the way with digitalization and has a strong vision for automation of project operations in for the years ahead. We have an office attendance and engagement of 4 days per week. Spark New Zealand is a major telecommunications company in New Zealand, offering a wide range of services including fixed-line, mobile, broadband, and digital technology 1.

Originally known as Telecom New Zealand, it rebranded to Spark New Zealand in 2014. The company is known for its innovation and has played a significant role in the privatisation and deregulation of the telecommunications sector in New Zealand. Spark provides various plans for mobile phones, broadband, and accessories, catering to personal, small business, and large business needs 2.

Spark New Zealand boasts the largest mobile network coverage in the country with over 2,000 4G and 5G Mobile Sites. Their network spans urban and rural areas, ensuring reliable connectivity nationwide2. Spark's coverage includes major cities like Auckland, Wellington, Christchurch, and many smaller towns1.

The MN Customer Delivery Manager (CDM) role for Spark involves overseeing both Mobile Networks Project Contract (PC) deliverables and Project Lighthouse MN PM/Deploy/NPO over a 7-year outsourcing agreement. This role is critical in managing the end-to-end service delivery, ensuring that all aspects of the project meet the agreed scope, budget, schedule, and quality targets. The role is extended beyond the existing MN RAN Hardware, Software, Care, Network Planning and Optimization, and Deploy business with Spark as the preferred network vendor for 4G and 5G RAN.

Responsibilities Key Responsibilities: Project Execution : Overseeing the execution of customer delivery projects, ensuring adherence to contractual obligations related to hardware, software, and services. This involves ensuring that all aspects of the project are executed according to the contractual commitments and within the planned scope, budget, schedule, and quality targets. Customer Relationship Management : Acting as the primary operational interface for customers, managing relationships, and ensuring high levels of customer satisfaction.

The CDM is responsible for handling escalations and maintaining effective communication with customers. Financial Management : Driving the financial performance of projects, including revenue, sales margin, costs, and cash collection. The CDM is accountable for the financials of the assigned projects and ensures that financial targets are met.

Governance and Compliance : Leading project de.