Job Description Summary The Service Manager for NZ is responsible for leading a team of engineers who perform the maintenance and repair of medical equipment. This role is responsible for optimising the use of resources to drive integrated service delivery and customer experience, within the sub segments and modalities. It is important the SM promotes a strong culture of collaboration between the sales, technical and operational teams and to achieve seamless customer service delivery, with a focus on maintaining a strong communication pathway with customers.

The SM is responsible for ensuring the team's compliance with all relevant local laws, local regulatory requirements, EHS and quality policies and shares best practices across the wider ANZ services teams. The SM is required to manage service operational costs across their region and identify cost-effective service delivery strategies to achieve customer service & financial targets. GE HealthCare is a leading global medical technology and digital solutions innovator.

Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Job Description Leadership - Sets the vision and operational tactics to develop and build a leading Field Operations team, across the various product modalities.

- As an integral part of ANZ Services team, lead and participate in local, regional and global initiatives and projects over and above the role as needed or required to help drive culture, quality and velocity for our customers and front-line teams. - Actively seek out market and customer drivers to ensure the business adapts quickly and capitalises on shifting trends in Service delivery. - Coach, manage, mentor and influence individuals and team directly or indirectly, to drive overall accountability, ownership, and progress against goals.

- Ensure team has the right talent, operational structures, and ownership in place to lead, coach and develop Service field teams to deliver outstanding customer experience. - Create operating mechanisms to ensure the right metrics are in place which reflect the health of the teams and ensure an operating rhythm is in place with the individual team members to review exceptions and address outliers in a timely manner. - Collaborate with peers in the Service Organisation, Functional teams and Sales teams to drive and execute on key business priorities and drive a customer first approach to resolving issues.

- As part of the role, you will unlock the potential in your people and contribute to their ongoing improvement and growth. Customer Support - Utilise and drive financial, operational, and customer-centric metrics which demonstrate the health of the Field Operations delivery model in supporting our customers and financial commitments to the business. - Implement processes to provide.