Description About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwis work smarter. As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide.

At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavor. About the role The role of the Operations Analyst is to ensure CodeBlue is best placed to increase productivity and enhance profitability by ensuring the performance, availability and stability of its internal IT systems and applications. The Operations Analyst performs monitoring of alerts and backups, remote monitoring, and management of CodeBlue and CodeBlue Customer environments as per SLAs and provides level 1 triage to issues and service requests.

Skills & experience We are looking for someone with Operational Support experience, who has ideally previously worked in an MSP environment. Technical requirements include: 1 2 years experience in Operational Support Roles Strong people and customer service orientation Knowledge of Microsoft Systems including, O365, Azure, Windows Server Hypervisors (VMware, Hyper-V) Backups (Veeam, Azure, ShadowProtect) Antivirus / MDR (SentinelOne, ESET, Cisco Umbrella) TCP/IP Networking (LANs, WANs) Benefits Career Development and learning opportunities Fully funded Southern Cross Healthcare and Marram Insurance Enhanced leave entitlements, including birthday leave Staff discounts Long service awards This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Tuesday 3 rd of June 2025.

Get in touch with us today! Please note that applicants with the right to work in New Zealand will only be considered for this position! Responsibilities Monitor and respond to alerts and backups for CodeBlue and customer environments, ensuring peak performance and availability. Conduct remote monitoring and provide initial triage for issues and service requests, aligning with Service Level Agreements (SLAs). Proactively maintain system integrity, stability, and security, implementing proactive measures for issue prevention.

Collaborate with the team to enhance operational efficiency, leveraging your strong people and customer service skills. Ensure the smooth operation of Microsoft systems, including Office 365, Azure, and Windows Server. Work with hypervisors and backup solutions like VMware, Hyper-V, and Veeam.

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