Kia Ora! At ECL we enable the connections that keep New Zealand moving. We are New Zealands oldest, most reliable and trusted infrastructure services business. Founded in 1957 we install, maintain, protect and repair New Zealands critical infrastructure.

Thats the stuff that keeps us moving and connected with the stuff that fuels our lives The Payment, Fuel, Technology, Vehicle Wash and EV charge solutions we all count on every day. Our 300 staff are in 19 locations covering everywhere kiwis live, providing support 24 hours a day all year round. Our customers represent some of New Zealand's largest brands serving Kiwis: Z Energy, BP, Exxon Mobil, Foodstuffs, G.

A.S, Woolworths and NZ Post. The Role: This is a new pivotal people and process leadership role where youll utilise your fine-tuned experience to bring together and lead two essential teams in our Energy Solutions division: the team of Customer Service Coordinators, who handle fault calls and customer queries and the team of Operations Service Coordinators, who manage the scheduling of technicians.

This full-time, permanent role is hands-on and varied; youll need to be calm under pressure, great at problem-solving, enjoy working in complex environments and creating a fast-paced team. As the Operational Support Manager, youll report to the GM Energy Solutions and work closely with our Regional Managers to drive and measure performance and alignment by taking ownership of delivering the highest standards of customer service, improving operational processes, strengthening communication, and enhancing coordination between our teams. Youll also play a key role in leading change, setting performance expectations, and promoting a culture of safety, collaboration, and continuous improvement.

Driving continuous improvements: youll contribute to the ongoing development and optimisation of systems and processes, using data-driven insights and root-cause analysis to recommend improvements that lift performance, productivity, and user experience for our field-based Technicians. Youll also maintain system and process support documentation to ensure knowledge is up-to-date and easily accessible for the wider team. Delivering solutions: we have a mix of systems and applications.

Youll bring strong knowledge and experience on how to enhance infrastructure technology solutions for the wider ECL business and customers. Outcomes: delivering an efficient and effective operating model with improved resource, productive utilisation, capacity planning, scheduling, resource optimisation and flexibility, responsibilities and clarity of expected performance. What You'll Bring: Proven leadership experience in customer service, scheduling, or operations environments A relevant tertiary qualification or equivalent experience 5 years experience in complex operational environments Demonstrated ability to drive change, performance, and continuous improvement.

Understanding of health and safety compliance and field service.