Note: Partly is headquartered in the UK, with a Product and Engineering base in Christchurch, and an early presence in San Francisco. If you are not based in Christchurch, we will fly you to HQ for 2 weeks for onboarding, as well as 1 week per quarter for our Season Openers (we pay for your travel and accommodation). If you are relocating to Christchurch from NZ or from overseas, we can also assist with relocation costs.

Our story Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all. Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.

9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.

We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online. Our investors in Blackbird Ventures (Canva, CultureAmp etc.

), Square Peg, Octopus Ventures, Hillfarrance, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder). We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.

This role As the Partner Experience Manager reporting to the Customer Success Director, youll play a key role in supporting collision repairers as they adopt and use Partly products. Youll work closely with Customer Success, Engineering, and Product teams to ensure repairers have a great experience from onboarding through to everyday use. Youll be the go-to contact for repairers, helping troubleshoot issues, capture feedback, and support continuous improvement across the product.

This is a hands-on, office-based with time in the field role that combines customer support, insight gathering, and enablement. Youll help Partly deliver on its promise to connect the worlds parts. What will you do Help Automotive Repairers Day-to-Day by providing direct support across channels including phone, email, and onsite visits.

Help them get the most out of Partly products and troubleshoot any issues they encounter. Surface and Communicate Feedback from repairers about their experience using Partly products. Work closely with Product and Engineering teams to share insights that contribute to ongoing improvements and innovation.

Collaborate Across Teams by working c.