Job Type: Ongoing - Full Time Category: Education Location: Wellington Date Advertised: 17-MAR-25 Job Reference: 43246502 Job Title: Principal Advisor Workforce Experience Business Unit: Division: Summary: Help shape the future of education in New Zealand Help shape the future of Education We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system. About this role | M tnei tranga The Principal Advisor Workforce Experience role is responsible for understanding the needs of the education workforce and our partners to create products and services that resonate.

You'll be at the forefront of designing and refining touchpoints using a CX-driven approach. In collaboration with Te Pou Ohumahi Mtauranga | Education Workforce (TPOM), Te Thuhu o te Matauranga, and other partners, you'll dive deep into workforce insights to map out customer journeys, identify pain points, and craft solutions that make every interaction seamless and engaging. Your work will directly influence how we evolve our offerings to meet the dynamic, diverse needs of our community, ensuring that every experience is not just improved, but truly delightful.

Salary range: $118,371 - $143,760 per annum 3% kiwi saver. The successful candidate will be appointed at a salary which reflects individual skills and experience. For more details about the role, you can view the job description here .

About you | Mhou ake We are looking for a dynamic and culturally aware individual who can apply a Te Ao Mori perspective to their work and understands the evolving landscape of Aotearoa. Youll excel in conducting research and analysis of customer journeys, identifying key pain points and opportunities. You will be skilled in developing visual artifacts like journey maps and service blueprints, and skilled at leading workshops and brainstorming sessions to generate innovative service improvements.

Youll be committed to promoting diversity, enhancing customer satisfaction, and aligning initiatives with the Ministrys goals, while staying updated on industry trends and emerging technologies. You will also offer: Senior level experience or service design in a complex organisation / system A minimum of five years hands-on experience applying human-centred design methodologies, Demonstrated experience in digital enablement Strong experience developing visually appealing journey maps, blueprints and other design artefacts A minimum of five years experience working at both a strategic and tactical level across the full end-to-end lifecycle, considering omni-channel experience design, digitisation and automation Experience translating data into journey maps, personas or blueprints Experience facilitating.