The Role | Te mahi The Reservations Agent will consistently provide an exceptional level of service that exceeds the expectations of our guests and ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. Novotel Christchurch Airport employees are here to ensure our guests make the most of their stay. We have one passion.

You we care, we do the right thing, and we work together you are expected to demonstrate these values in your day-to-day interaction with guests and employees. As an Accor franchise property, this role always delivers to the guest the product and service experience that is consistent with the Novotel brand and the Accor Heartist principles. This is a permanent full-time role, with an hourly rate of $25 - $27, this role will require you to work some Saturdays.

Responsibilities | Ng haepapa Have knowledge of the entire Hotel Reservation Procedures Responsible for the hotel, local reservations and all reservation links directly or indirectly to Accorhotels.com Responsible for implementation of all Novotels reservation policies and procedures Have knowledge of hotel and guest room facilities/services Actively promote upselling within the reservations team Ensure special handling of repeats and VIP guests Able to handle all reservation correspondences, promptly answer all phones/email requests and record them accurately into the PMS system. Spot check regularly all reservations loaded into the PMS system are up to date.

Observes and ensures that proper telephone manners are maintained and adhere to the Hotels Reservation standards. Check and process no-shows from previous day and report this to Front Office & Operations Manager. Manage cancellations, disrupts and release dates.

Regularly check guest history records and liaise with the Front Office Manager should a tidy up need to be actioned. Communication with the sales department to forward all possible leads and feedback from inbound and corporate clients. Supervise the Group reservations, create Group Masters and update Group information as it is received e.

g. Rooming Lists, Arrival, and Meals. Follow up on information if not received.

Liaise with other departments to ensure group requirements and special requests are actioned. Manage all group billing issues and resolve any account enquiries and disputes with the Front Office Manager. Ensure completion of daily duties e.

g. Correspondence, Filing, Reports etc. Clear past reservations monthly and file in file boxes for storage.

Reconfirm all arrivals 2 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival. Handle client compliments or complaints and ensure proper feedback to the Hotel Manager for communication or rectification by department(s) concerned. Any other reasonable request as required by Hotel Management.

Requirements.