Reservations Agent
Wellington, Wellington
Category Hospitality & Catering Jobs
Job Description We're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a good listener with strong attention to detail, your confidence and "can do" attitude will be essential for delivering a guest-centric approach, ensuring success in this fast-paced role. Key Duties: Handle incoming reservation inquiries via phone, email, and online platforms.
Assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services. Process reservations accurately and efficiently using our reservation system. Maximise room occupancy and revenue by upselling rooms and promoting additional services.
Coordinate with other hotel departments to ensure guest requests and preferences are accommodated. Resolve any booking issues or concerns promptly and courteously. Maintain accurate records of reservations and guest interactions.
Fulfill any other reasonable requests from your Supervisor or Hotel Management..
Date 17 Nov 2024
Location Wellington, Wellington
Job Type
Salary
Category Hospitality & Catering Jobs
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