Overlooking scenic Lake Tekapo, in the heart of New Zealand's central South Island, is Peppers Bluewater Resort . The resort is comprised of one, two and three bedroom suites and villas set amongst the purest natural landscape of Mt Cook & Mackenzie region. Guests can enjoy stunning views from Rakinui Restaurant & Bar and experience the farm to table dining concept.

Many a special event has taken place at Peppers Bluewater with the team creating bespoke weddings and conferences. On your days off immerse yourself in the peaceful lifestyle by enjoying the abundance of relaxing activities Lake Tekapo has to offer such as horse-riding, hot pools and stargazing. Purpose As Reservations Manager , your role is pivotal in shaping exceptional guest experiences, from their initial inquiry to their arrival.

Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service. Title: Reservations Manager - Lake Tekapo Location: Peppers Bluewater Resort, State Highway 8, Lake Tekapo 7945, New Zealand Salary: $32 - $35 hourly rate Contract: Permanent Full-Time Hours: 30-48 hours per week Minimum Qualification or Experience: NZQF equivalent Diploma or at least 3 years of relevant experience in a similar role Primary Responsibilities Take the helm and guide the reservations day-to-day operations with expertise Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay Safely and securely handle payment transactions, verifying billing details for accuracy Assist in resolving guest complaints or issues related to reservations, billing, or room assignments Skills and Experience Experience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your career Masterful in the art of both written and spoken communication Proficiency in using reservation and property management systems is a plus The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must Team player with a positive attitude and willingness to go the extra mile Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Progr.