Sales Support Be the Power Behind Our Performance! Are you a people-first professional with strong commercial instincts and a drive to deliver results? We're on the lookout for a Sales & Customer Support Specialist who thrives in a fast-paced, collaborative environment and brings excellence, initiative, and a great attitude to everything they do. You will join the team in our Palmerston North office. What Youll Do Your Impact Starts Here Sales Support Fuel Business Growth Support targeted sales campaigns and initiatives that drive results.

Assist our sales reps by tracking down products, keying orders, and ensuring follow-through. Build meaningful relationships with clientslisten, understand, and respond to their needs. Keep our CRM up-to-date with valuable customer feedback and insights.

Engage in consultative conversations and recommend the right products. Identify upsell and cross-sell opportunities to maximize order value. Proactively reach out to customers via phoneshare new products and highlight current promotions.

Sniff out potential customers from inbound callsspot opportunities with those not yet a customer. Work closely with the sales team on strategy, execution, and order support. Maintain accurate records and sales data to support operational clarity.

Suggest and implement process improvements to help optimize efficiency. Collaborate with the warehouse and branch teams to coordinate accurate and timely order fulfillment. Keep customers informed of any changes to delivery expectations with professionalism.

Customer Service Be the Advocate They Remember Respond to customer inquiries via phone, email, or in person with professionalism and care. Process customer orders with accuracy and follow up where clarification is needed. Liaise with service providers to ensure smooth, timely deliveries.

Resolve issues quickly and escalate where necessary to achieve the best outcome. Provide occasional support to the warehouse team to keep operations flowing. What Youll Bring to the Table 2 years' experience in sales and customer/client service roles (essential).

Background in a product-based company. Strong communication and relationship-building skills. Proficiency with CRMs, WMS, and MS Office (essential).

Commercial acumen and a proactive, customer-first mindset. Ability to multitask, stay organised, and prioritise effectively. A collaborative, team-oriented attitude with a solutions-focused approach.

Why Join Us? As a fourth-generation family business, weve built a legacy grounded in integrity, community, and continuous growth. Our team combines the stability of tradition with a drive for innovation, making this an exciting place for career growth and development. Join a culture of customer-centricity.

Our Net Promoter Scores (NPS) is a whopping 87% is higher than the current industry standard and is a testament to our commitment to delivering outstanding service and building long-lasting relationships with our clients. If you are passionat.