BELIEVE IN BETTER Do you believe in shaping a better, healthier, more sustainable future through the power of digital? At AIA weve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. As pioneering innovators for over 100 years, were now transforming our organisation to be faster, simpler, and more connected.

Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. And to get there, we need people with tech/digital/analytics expertise and passion to help develop positive sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. Sound like you? Then read on.

The opportunity: As Senior Salesforce Administrator, youll be part of a collaborative team that champions a build once, use for all philosophy, driving simplification, scalability, and innovation across our business. Your leadership and technical expertise will help us: Enhance our engineering practices Simplify and modernize our technology landscape Foster a strong engineering culture across teams In this role, youll be responsible for the ongoing administration, stability, and performance of our Salesforce environments. While your core focus will be system administration, youll also have opportunities to contribute to functional development and risk management initiatives.

As a senior member of our technical community, youll: Champion and evolve best practice standards Provide clarity and guidance on technical expectations Mentor and support fellow team members This is a fantastic opportunity to make a meaningful impact in a forward-thinking, customer-focused organisation that values innovation and continuous improvement. Key responsibilities include: Technical Support Contribute to the proactive programme of work to ensure your systems remain robust, reliable and supportable. Contribute to the timely resolution of any incidents impacting your systems within the agreed Service Level Agreements.

Ensure a root cause analysis is undertaken for any incidents and any underlying issues are captured in a problem record. Respond to queries about technical aspects of your assigned systems from stakeholders including internal customers, risk and audit teams. Where required, provide out-of-hours and offsite support for production applications and releases.

Contribute to the maintenance of development environments and software delivery tools. Contribute to the roadmap for assigned systems to ensure they remain supportable and continue to meet evolving business needs. Release Management Perform Salesforce deployments using our CI/CD pipelines and other tools, often after hours or weekends Maintain CI/CD pipelines and sandbox orgs, designing and implementing best practice proce.