Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering.

There is the opportunity for growth, learning and career development. No two days are the same. Meet the Conversational Platform team.

We build the contact centre tech that enables connections between our customers and colleagues, and more! Were a tight-knit bunch comprising three teams, all working toward one shared goal; making it brilliantly easy for customers to connect with us through a smart, seamless communication platform. Whether its voice, messaging, or self-service, were here to make things flow - prioritising our customers and enabling our bankers and support teams to shine. This role can be based in Wellington or Auckland.

It is a hybrid role with three days in the office and two where you can work flexibly. M te Tranga | About the Role We sat down with the People Leader (who you would report to) and they told us the following about the role: What is the team culture and environment like? Were a collaborative bunch who value open, honest conversations and continuous improvement. Everyones got a strong sense of ownership over the customer experience - from keeping things running smoothly to finding ways to make them even better.

Were big on learning, sharing what we know, and staying curious (especially when it comes to AWS and new tech). Its a safe space to speak up, try new ideas, and grow - no fear of failure here. At the heart of it all, were customer-focused and data-driven, working together to build scalable, secure, and reliable contact centre solutions.

What is the most exciting thing about this opportunity? We offer a unique landscape where our customers are both internal and external, making for a melting pot of opportunities. Weve recently re-platformed to Amazon Connect, a SaaS solution at the core of our Contact Centre. Youd be joining at the perfect time - everythings fresh, cloud-native, full of possibility with none of the legacy drawbacks.

The IVR and messaging channels are a greenfield playground, with smart technology patterns already in place. Generative AI rolls off our tongues more and more. Its a rare chance to shape how things are done from the ground up, bring new ideas to life, and help redefine what a great customer experience looks like.

What is the most challenging thing about this opportunity? This role has a wide remit youll be working across the entire contact centre landscape, which means no two days (or problems!) are the same. One of the trickiest parts is helping stakeholders shape and articulate what they really need and bringing that back to the team in a meaningful way. Youll be connecting the dots, defining what success looks like, and keeping things on track in a high-impact space where the st.