Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering.

There is the opportunity for growth, learning and career development. No two days are the same. The Service Management team provides a crucial capability for BNZ and sits within the Cyber & Governance division within Technology.

We are a high performing team focusing on delivering high-quality, customer-centric services that drive service availability and build trust, loyalty and long-term relationships with our customers. By providing effective service management the team supports BNZ to build more resilient services, as well as advocate for customers and colleagues when there is a disruption to service and driving resolution, root cause and continuous improvement processes. This role can be based in Auckland or Wellington.

It is a hybrid role with three days in the office and two where you can work flexibly. The team anchor day in the office is Wednesday. M te Tranga | About the Role We sat down with the People Leader (who you would report to) and they told us the following about the role: What are 5-day-to day tasks the person in this role will complete? As a senior you will coach the team and provide guidance.

Provision of dedicated support function for the BNZ Critical Hygiene Framework supporting all Service Owners and CHF Stakeholders across all Divisions in both a reactive and proactive support capability. Operate first line support for all CHF Incidents and Requests via ServiceNow platform (or MS Teams) where all items are formally & efficiently captured, tracked, triaged, escalated (if required) and resolved in a timely manner. Coordination and maintenance of all CHF supporting knowledge articles with nominated measure owners ensuring a self-serve level function remains current Proactive management of Deep dive Health checks providing support to specific teams on measures that are currently challenged, includes divisional risk forums: includes CHF evidence auditing Provision of measure support providing 1 on 1 or team support as required Management of new starter briefing sessions to bring new starters up-to-speed on all things CHF and management & ongoing support of weekly Service Owner Group support sessions Assist in the onboarding of new measures including communicating out to Service Owner community Management of CHF communications to and feedback from CHF user base and capturing pain points and areas of improvement What is the team culture and environment like? Fun, supportive, driven.

What projects / work will the candidate be working on now and into the next year? Delivery and roll out of the Critical Hygiene Framework and associated measures. What is your management style? Democratic, supportive. What is the most exciting thing.