We Go Beyond for A Safer World Te Tranga - The Role Senior Customer Support Engineer Tait Communications is seeking a Senior Customer Support Engineer to join our Christchurch headquarters on a permanent basis. While this role is targeted at a senior level, we welcome applications from candidates with skills ranging from junior to specialist level if you have the technical expertise and capability to meet our needs. As a key member of the Level 3 Support Services team , you will be a leading technical resource, providing advanced support and guidance to Tait teams and customers worldwide through remote communication channels and, when required, on-site support.

This role requires a broad and well-developed technical skill set. You will operate and configure complex radio systems, diagnose issues at the operating system level, and serve as a Subject Matter Expert (SME) for our products and services. Our Senior Customer Support Engineer opportunity will attract an annual base salary range of $95,000 to $110,000 per annum, and will be full-time, 40 hours per week based in Christchurch.

Key Responsibilities: Provide third-level technical support for complex radio terminals, systems, and infrastructure. Operate, configure, and troubleshoot DMR and P25 digital radios and systems. Deliver customer-focused solutions with a commitment to quality and efficiency.

Lead and mentor other engineers to achieve team goals. Potential for after-hours on-call support and participation in international travel when necessary. Support other functional areas as required.

pkenga - About You To succeed in this role, you will have a degree, diploma, or certification in engineering (or equivalent industry experience). You will also bring: Experience with DMR and/or P25 Digital Radio Terminals configuration and support. Strong practical knowledge of radio systems, including RF system design and installation.

A minimum of 5 years' experience with Land Mobile Radio (LMR) equipment, trunking systems, and/or simulcast systems. IP networking experience is an advantage Experience with over-the-air programming and radio re-keying (advantageous). Familiarity with ITIL Service Management principles (preferred).

Strong testing methodology and execution skills for solutions and software. Ng painga - What's in it for you? At Tait Communications, we are committed to creating a supportive and rewarding work environment. Our values, Commitment to Listen, Courage to Act, and Integrity to Deliver guide how we work together to make a real difference for communities and families.

We invest in our people and support a high-performance culture through: Comprehensive health and wellbeing benefits, including health insurance, flu vaccinations, and extra sick leave in your first year. Modern office facilities with free on-site parking, a gym, and a caf. Recognition for long service and commitment.

An active social club to balance work and fun. Ko wai mtou - About Us For over 50 years, Tait Communi.