Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and YingnFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us.

With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Aucklands landscape for decades.

By joining our team, you'll play a vital role in fostering the long-term growth of New Zealands Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey. (Please note that you must already have work rights in New Zealand to be considered for this role) We are looking for a full time Senior Supervisor to lead our Reservations team! The Role We are seeking a dynamic and experienced Senior Supervisor Reservations to lead our reservations team.

This key leadership role is responsible for overseeing the daily operations of our reservations team, ensuring the accurate and efficient processing of bookings while upholding the highest standards of customer service. The successful candidate will supervise, coach, and support a team of agents across multiple shifts, drive team performance, provide ongoing training, and resolve complex guest inquiries. Key Responsibilities Lead, supervise, coach, and motivate the Reservations team across all shifts.

Monitor team performance to ensure productivity, accuracy, and exceptional customer service. Conduct regular performance reviews and facilitate ongoing training and development. Oversee daily reservation processes, ensuring system accuracy and efficient handling of bookings.

Handle complex reservation inquiries and escalated guest issues professionally. Ensure the reservation system reflects current inventory, rates, and promotions. Collaborate with Sales & Marketing to align reservation strategies with campaigns and promotions.

Provide insights on guest trends and booking behaviours to support revenue generation. Develop and manage team rosters to ensure coverage during peak and off-p.