Are you a customer experience champion who thrives on helping others and solving problems? We have an exciting opportunity for you to join our team as a Service Centre Customer Advocate! Who are we? Enable is the fibre broadband network provider for greater tautahi. We are 100% owned by the Christchurch community. Our fibre broadband reaches over 200,000 homes, businesses, and schools.

One of our core values is Show the Love and we aim to do that every day with our work and how we continue connecting our community with unlimited opportunity and build on our communitys fibre network asset. The Role As a Service Centre Customer Advocate, you will play a crucial part in supporting our customers through their fibre connection journey. You will be engaging with our customers and case managing the complex component of the customer Fibre connection journey, ensuring any obstacles are addressed and removed for our customers.

There are a variety of tasks across multiple systems and processes, so theres lots of opportunity to utilise your attention to detail and problem-solving skills. No two days look the same for our team, you wont get bored! There may be multiple positions available, including permanent and fixed-term opportunities. Key Responsibilities: Engage with customers to address questions and concerns with professionalism and provide resolution to any concerns.

Case manages the complex components of the customer fibre connection process, ensuring a smooth and hassle-free experience. Utilise your attention to detail and problem-solving skills to handle customer complaints and provide proactive resolutions. Work autonomously and as a part of a cross-functional team to achieve the best outcomes for customers.

What we're looking for: Excellent communication and interpersonal skills. Customer service experience, particularly on the phones. Attention to detail and the ability to understand and learn multiple systems and technical concepts quickly.

Strong problem-solving and complaint resolution skills. Ability to grasp technical concepts. A proactive, customer-first mindset.

Prior experience in a relevant industry to telecommunications is advantageous. What we offer: Monthly broadband allowance. Annual Wellbeing and Sustainability allowance.

An annual paid RefreshMe day off. Health Insurance Flexible working arrangements this role will require you to work in the office for a minimum of 3 days per week. A brand new, green-star 4 office in the heart of the CBD.

Be a part of a BCorp Certified business. Training and development opportunities. A friendly, collaborative, and supportive team environment.

So, if you think the above sounds like you, apply now! You can access the full position description here..