Service Desk Engineer
Auckland New Zealand
Category IT Jobs
Job Title: Service Desk Engineer Type: Contract 12 Months Job Summary: We are looking for a skilled service desk Engineer to provide advanced onsite technical support to end-users in our New Zealand office. This role requires a strong understanding of desktop environments, hardware diagnostics, and application troubleshooting. Key Responsibilities: Provide hands-on support for hardware (desktops, laptops, printers, mobile devices) Handle escalated issues from Level 1 and resolve more complex incidents Install, configure, and troubleshoot Windows operating systems, business applications, and security software Maintain, upgrade, and repair IT assets and peripherals Support remote access tools (VPN, Citrix, remote desktop) Collaborate with infrastructure, network, and application teams as needed Maintain documentation and update asset management systems Requirements: 2-4 years of experience in Deskside/IT Support Proficiency in Windows 10/11, Active Directory, and Office 365 Strong troubleshooting skills with desktop hardware and software Familiarity with SCCM, Intune, or similar device management tools Strong interpersonal and communication skills Relevant IT certifications (CompTIA A, Microsoft, etc.
) preferred.
Date 01 Jun 2025
Location Auckland New Zealand
Job Type
Salary
Category IT Jobs
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