Vacancy Title: Service Operations Manager Vacancy Location: New Zealand Engagement Type: Permanent, Full Time The Role: Here at Survitec, we are currently recruiting for a Service Operations Manager to join our team. As our Service Operations Manager, you will lead the implementation of standard work and drive service performance for a significant geographic area, across multiple Survitec sites. You will focus on optimising skills development to meet current and predicted customer needs.

Key responsibilities include but are not limited to: Lead service delivery teams across a significant geographic area, ensuring each is team is focused on meeting quality and safety standards whilst meeting overall customer demand at pace. Ensure every service delivery team has an identified lead, responsible for supporting safety standards and work allocation, on-job competence assessment alongside hands-on service delivery. Manage local stores operations to standard process, ensuring the flow of equipment and supplies supports overall service delivery; ensures effective processes in place for delivery of completed work to customer.

Produce manpower budget for each site based on customer demand; manages to budget, utilising a range of staffing arrangements including annualised hours, controlled use of overtime and recommending appropriate increase in permanent headcount as needed. Implement and drive standard process, actively seeking opportunities to drive controlled continuous improvement. Work with central Service Operations team to ensure best practice and process improvements are coordinated and communicated across the service footprint.

Ensure every colleague is focused on appropriate success measures. Communicate the actions needed to implement the plan for optimising service operations, explaining its relationship to the broader Survitec mission, vision and values; motivate people to commit to these actions and to doing extraordinary things to achieve functional and programme business goals. Work with business improvement colleagues to implement standard toolkit to identify process variance, identify root cause and appropriate corrective actions, ensuring learning is shared across their own area and the wider service operations community.

Ensure every service technician has a defined development path, ensuring training time is built into the manpower forecast (on-job and face to face as needed). Carry out timely audit activity, review progress and provide actionable feedback to site operations teams to support process improvement. Work with Sales and Commercial colleagues to provide expert operational input towards bids and tenders; provide operational performance feedback to sales and commercial teams to support customer review process.

Carry out periodic review of customer demand patterns against overall geographic footprint, making recommendations for change as needed to manpower levels, skills mix and training. Maintain external accreditations and in.