Job Description

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Shift Manager - In Training

Dominos Pizza Enterprises

Queenstown, New Zealand

Category Hospitality & Catering Jobs

Key Responsibilities: Leadership & Supervision: Lead, train, and motivate a team of employees, ensuring they are providing excellent customer service and following company procedures. Shift Operations Management: Supervise all aspects of the shift, including pizza preparation, order fulfillment, delivery operations, and customer service, ensuring the store runs smoothly. Customer Service: Handle customer concerns or complaints, resolve issues in a timely and professional manner, and ensure customer satisfaction throughout the shift.

Staff Training & Development: Provide on-the-job training and coaching to team members. Ensure staff are well-versed in product knowledge, operational procedures, and safety standards. Inventory Management: Monitor stock levels and inventory, place orders as needed, and ensure inventory is properly organized and tracked throughout your shift.

Quality Control: Ensure that pizzas and other menu items are made to Domino's high standards for quality and consistency. Health & Safety Compliance: Ensure that the store is compliant with all health, safety, and sanitation regulations. Conduct regular checks on cleanliness and ensure proper food handling and storage practices.

Cash Handling & Financial Accuracy: Oversee cash register operations, process customer payments, and ensure accuracy in financial transactions. Problem Solving: Quickly address and resolve operational issues such as staffing shortages, order delays, or equipment malfunctions. Opening & Closing Procedures: Assist with opening and closing the store, ensuring all duties are completed, including balancing cash registers and completing shift reports.

Qualifications: Experience: We require the applicant to be at least 18 year old, on-the-job training is provided. Skills: Strong communication, leadership, and customer service skills. Work Ethic: Ability to work efficiently, manage time effectively, and maintain a positive attitude under pressure.

Flexibility: Ability to work flexible hours, including nights, weekends, and holidays. Physical Requirements: Ability to stand, bend, and lift up to 15k during the shift. Basic Computer Skills: Familiarity with point-of-sale systems and order management software.

What We Offer: Competitive Pay: Hourly rate with potential for performance-based incentives and bonuses. Flexible Hours: We understand work-life balance and offer flexible shift scheduling. Career Growth: Opportunities for advancement within the company.

Employee Benefits: Employee discounts Fun Work Environment: A team-oriented, fast-paced, and dynamic work culture. Join the team today, we're looking for a new generation of leadership in our business.

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