About the job: Red Hat is seeking a strong Openshift/Kubernetes engineering resource to join its worldwide support organization. Come join one of the fastest growing enterprise software and services companies and the leader of open source software. This opportunity is a tremendous chance to become part of a fast-paced, leading edge company that is changing the way software is developed, sold and supported.

Red Hat's Global Support Services organization is dedicated to resolving the issues of our enterprise customers quickly and effectively. The Global Support Engineering Group provides high-level technical support and sustaining engineering services designed to maximize up-time and reduce IT costs. Our Software Maintenance Engineers maintain close working relationships with our customer's top developers and architects and assist our front-line support engineers with the most complex and challenging issues.

Daily contact with our R&D team allows one to regularly work alongside some of the best open source developers on the planet. What will you do? - Deliver an exceptional customer experience by using professional communication, applying existing knowledge and deep troubleshooting to resolve a variety of issues - Quickly be able to analyze issues to identify problem areas and effectively - Partner with the Red Hat OpenShift Container Platform developer communities, Engineering teams, and partner teams to resolve technical issues - Analyze current customer reported defects and work with Engineering to identify and develop patches that resolve issues - Work closely with and assist technical support engineers and other internal teams - Act as the direct contact and adviser for customer inquiries about Red Hat's products through our Customer Portal, as well as by phone, using remote access tools and different partner channels. - Demonstrate considerable judgment in selecting methods and techniques to obtain solutions - Proficient at applying deep technical troubleshooting using tools like curl, strace, wireshark, and kernel crash analysis, to investigate and resolve technical issues with technologies such as CRI-O, networking, system performance issues, Kubernetes, OpenShift Container Platform, and RESTful API calls.

- Record customer interactions including investigation, troubleshooting, and resolution of issues, to help document diagnostic steps and issue resolution to create reusable solutions for future incidents within the Knowledge Base - Assist technical support engineers in the development of comprehensive and reusable self-service solutions for future incidents - Manage incident and issue workloads, to ensure that all customer issues are handled and resolved in a timely manner - Strong work ethic, able to work as part of a team and focus on customers and fixing their issues - Maintain a commitment to providing the best experience possible for Red Hat customers - Be available to perform weekend shift duties on a rotational schedule - Contribut.