As part of the Bidfood family, BidOne is a local company with a global presence. Every day thousands of businesses around the world place orders with their wholesale suppliers on the BidOne apps and online platforms. BidOne has a strong team culture of shared responsibility for the profitable delivery of software to our customers.

BidOne software reflects their business need, contributes to their competitive advantage and is reliable and robust reflecting the critical nature of the business processes that we support. Never lose an order is central to the way that we go about our business activities. The BidOne Support & Operations team is a valued and vital team for the success of our product and service delivery, with direct responsibility for the delivery of our software through the release process.

As the owners of production environments, helpdesk response and support projects, the team engage with our customers on a daily basis ensuring a highly responsive service experience. Position Summary: As a Support Developer on the Support Team, your primary responsibility is to investigate, troubleshoot, and resolve issues reported by customers across different software products. You will leverage your expertise in MS SQL and Microsoft Azure to support the team in diagnosing problems and implementing effective solutions.

Your role may also involve collaboration with software developers and other technical teams to ensure high-quality service delivery. Reporting to: Operations Manager Key Responsibilities: Ticket Investigation & Resolution: Analyze customer-reported issues and identify root causes using SQL queries and data analysis. Write, optimize, and maintain SQL scripts, stored procedures, and queries to support troubleshooting efforts.

Utilize Microsoft Azure tools to monitor database health, performance, and resolve incidents. Alerts & Monitoring: Set up, configure, and maintain monitoring systems to track database and application performance. Respond to alerts generated by monitoring tools, identifying and resolving issues proactively.

Analyze trends in system alerts to recommend preventive measures and system improvements. DevOps & Deployments: Participate in software deployment processes, ensuring accurate and efficient updates to production and test environments. Collaborate with the DevOps team to automate deployment pipelines and improve CI/CD processes.

Support post-deployment validation and troubleshooting for database and application changes. Collaboration & Communication: Work closely with the Support team to understand ticket details and provide technical input for complex issues. Collaborate with software developers and DevOps teams on issues involving data access, integration, or backend services.

Learning & Knowledge Sharing: Participate in team learning sessions as a presenter, sharing expertise on MS SQL, Azure, or relevant technical topics. Engage as a participant in learning sessions to expand your knowledge and stay updated.