Description Mentor and coach a team of Claims Assessors to achieve success The chance to make a real impact on the lives of kiritaki Auckland based full-time permanent role M mtou | About us ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident Our vision is Tnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury. Our strategy, Huakina Te R is underpinned by Te Tiriti o Waitangi and our commitment to partnering with Mori and achieving equitable wellbeing outcomes for Mori.

The strategy gives effect to Te Tiriti o Waitangi through our waka hourua partnered approach and dual-framing. You can find more about ACC and the work we do here . M te tranga mahi | About the role As a Team Leader in Claims Assessment, you will join a cohesive leadership team who are dedicated to providing a positive employee experience through engagement, motivation and empowerment of their teams, in an environment that also ensures that you are well supported.

You will lead a team which may include but not limited to Cover Assessors, Specialist Cover Assessors (registered health professionals assessing cover for Treatment Injury) or Treatment and Support Assessors. At this time, we are looking for a leader to step into a team of experienced assessors that mainly focus on Treatment Injury claims. In order to successfully lead this team, experience in a clinical setting is fundamental.

In this role, you will lead a high-performing team that delivers proactive, efficient support to our kiritaki, ensuring timely, quality decisions that enable recovery and rehabilitation. If you are a leader who thrives on growing and developing your people to deliver quality customer experiences and outcomes this is the role for you. To download a position description click HERE Mu | About you As a Team Leader, you will be in your element coaching and mentoring your team and providing support to ensure their success.

You will thrive working in a fast-paced environment and enjoy the opportunity to work collaboratively. What we are looking for: Leadership experience in a customer focused or service delivery environment or demonstrated leadership within a team or project. Experience in leading teams and/or individuals remotely, ensuring strong engagement and ability to connect people to their purpose.

To be considered a strong candidate for this role, demonstrated experience in a clinical environment is essential. Strong interpersonal skills with the ability to make decisions in complex and/or challenging situations. Demonstrated resilience and the ability to navigate difficult conversations effectively.

Proven ability to motivate operational teams to achieve quality customer o.