Why join us? Make a Difference: Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our community Learning and Development Opportunities: Take your career to new heights with Learning and Development opportunities within Palmerston North City Council. Benefits: We do more than just pay you a salary. We have awesome benefits to support you including 5 weeks annual leave and a community service day annually About the role Are you passionate about creating exceptional customer experiences? Do you thrive on empowering others and working at the heart of the community? The Palmerston North City Library is looking for a new Team Leader Customer Experience .

This is one of two leadership roles based at the Central Library The Living Room of the City - responsible for guiding front facing teams whose focus is to ensure every interaction with library content, services, initiatives and spaces meets or exceeds customer expectation. Youll oversee day-to-day service delivery leading a team of nine to deliver a professional, welcoming, inclusive and community-focused library experience. The role works Tuesday to Saturday and will include working some late nights as required.

Key responsibilities Promote a proactive, future-focused approach to library services, with a focus on continuous improvement and innovation to ensure relevance, engagement, and accessibility. Build a high performing team that adds exceptional value to the community through the delivery of a leading library service. Coach, mentor and motivate your team to continually surprise and delight our visitors.

Use data, feedback and insights to guide service improvements and deliver meaningful outcomes for both current library users and potential users. Ensure library services and initiatives reflect community needs, organisational strategy and Te Tiriti o Waitangi principles. Act as a key point of escalation for customer issues, feedback, and safety concerns.

About you Youll be an engaging and community-minded leader with: A tertiary qualification or significant experience in public libraries, education, customer service or community engagement. High level understanding of future focussed library services (including library systems) with the ability to use this knowledge to enhance the customer experience and connect with the community. Demonstrated success in building and supporting high-performing teams.

Confidence in navigating change, leading innovation, and fostering collaboration across teams. A good understanding of Te Tiriti o Waitangi and how it applies to public library environments. About us Palmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city.

With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! Were proud to be a city that includes, supports, connects and uses the talents of t.